FAQs

Yes, you can modify your reservation at any time without additional cost. As for cancellations, you can make them free of charge up to 12 hours before the service for airport pick-ups and up to 2 hours before for the rest of the services. For cancellations within these time frames, charges may apply. See our cancellation policy for more details.

As long as it is a modification, there will be no inconvenience. Please let us know as soon as possible if you need to adjust your pick-up time. This way, we can arrange everything in advance and make sure you enjoy your service. Our driver will be able to accommodate any necessary adjustments to ensure a smooth experience.

Yes, our cab and airport transfer service is available 24 hours a day, 7 days a week, to suit your travel needs at any time. However, on marked holidays, due to high demand and shortage of drivers, services may be affected, so we recommend booking well in advance to ensure availability.

Yes, our service is available every day of the year, including holidays. However, on special dates such as Christmas (December 25), New Year's Eve (January 1), Midsummer's Eve (June 23-24), high demand and limited staffing may affect availability. Advance reservations are recommended to ensure your transfer on these dates.

We monitor flight schedules to ensure that our driver will be there when you arrive, even in case of delays. You don't have to worry if your flight is delayed, as we will adjust the pick-up according to the new arrival time. We would appreciate any updates you can provide on the status of your flight, as this will help us manage the driver's arrival more efficiently.

Yes, our drivers wait up to 60 minutes after flight arrival at no additional cost. If you need more time, we recommend you to contact the driver as soon as possible to coordinate the wait. In case of exceptional delays, please contact us through our communication channels to find the best solution.

Our drivers get in touch with the clients once the flight has landed. In case of no contact with our driver for any reason (remember to provide us with a means of communication), we attach the information of the meeting point in your booking confirmation. If you still have difficulties, do not hesitate to contact us, and we will take care of the situation quickly so that you can find your driver without any inconvenience.

If you forgot an item in one of our cabs, please contact us as soon as possible providing your reservation details and a description of the item. We will do our best to locate it and coordinate its return, but we cannot ensure its recovery if another user finds it and does not return it.

Yes, we offer baby seats and special seats to ensure the safety of the little ones during the trip. It is important to request them during the booking process so that we can prepare them in advance. You can also find all the detailed information about these services in the Services / Child seats section of our website.

Yes, we accept pets in our vehicles. To ensure the comfort and hygiene of all passengers, we ask that your pet travels in a suitable carrier. It is important to let us know during your reservation so that we can assign the most suitable vehicle for you and your pet.

Yes, you may request additional stops or route adjustments. We do not apply additional charges, except in cases where the route change is significant or the wait is longer than usual. In any case, we will always inform you in advance of any price changes before proceeding.

Currently, we offer standard vehicles for most passengers. If you need an adapted vehicle, contact us in advance and we will do our best to arrange it or, if necessary, provide you with the appropriate contact so that you can count on a transfer adapted to your needs.

Yes, all the rates we show you are final and include taxes, tolls and other additional charges, so there will be no surprises at the time of payment. In case the route involves tolls, we will inform you in advance and provide you with all the necessary information so that you know the exact cost before confirming your reservation.

We offer several payment options for your convenience. You can pay by credit or debit card (Visa, Mastercard, American Express), PayPal, Bizum, Apple Pay or cash. Simply choose the method that suits you best at the time of booking.