Preguntas frecuentes

Reservations

How far in advance should I book?

We recommend booking at least 24 hours in advance to guarantee availability, especially during peak season. To request child seats, 48 hours' notice is ideal. We accept last-minute reservations subject to availability.

Yes, we handle last-minute reservations subject to immediate vehicle availability. For greater security and to guarantee taxi service in Barcelona you need, we recommend booking in advance.

Of course. We issue invoices or receipts at the customer's request. You can request one during the booking process, through our customer service department, or directly from the driver.

Sí, disponemos de vehículos con capacidad para 5, 6, 7 y hasta 8 pasajeros. Es recomendable reservar estos vehículos con antelación, ya que tienen una alta demanda para traslados grupales y familias.

Sí, llevamos a cabo traslados interurbanos. Ofrecemos precios cerrados para rutas populares como Sitges, Montserrat, Tarragona o Andorra.

Cancellation Policy

Can I modify or cancel my reservation?

Yes, you can modify your booking details at any time at no additional cost. For free cancellations, the deadline is 12 hours in advance for airport pickups and 2 hours in advance for other services. Cancellations within these deadlines may incur charges according to our policy.

No problem. We appreciate you letting us know as far in advance as possible so that our driver can adapt and guarantee the same level of punctual and smooth official taxi service.

Service Hours

Is the service available 24 hours a day?

Yes, our taxi service in Barcelona operates 24 hours a day, 7 days a week, to accommodate any travel schedule. On high-demand holidays, we recommend booking in advance to ensure availability.

Yes, we work every day of the year, including holidays. On special dates (Christmas, New Year's Eve, Midsummer's Eve), availability may be limited, so advance booking is essential.

Flight Contingencies

What happens if my flight is delayed?

We monitor your flight in real time. If it is delayed, we automatically adjust the pick-up time at no extra cost to you. We appreciate any updates you can provide.

Sí. Tu conductor incluye 60 minutos de espera gratuita desde que el avión aterriza. Si prevés un retraso mayor en Aduanas o Inmigración, por favor, contacta con el número de soporte que recibirás en tu reserva para que el conductor mantenga la espera.

Your driver will attempt to locate you after your landing. The exact meeting point is indicated in your booking confirmation. If you encounter any difficulties, please call us immediately so we can resolve them.

// El conductor se pondrá en contacto contigo tras tu aterrizaje. En la confirmación de tu reserva se indica el punto de encuentro exacto. Si tienes cualquier dificultad, contáctanos por cualquiera de nuestras vías y te ayudaremos de inmediato.

Please contact us as soon as possible with your reservation details and a description of the item. We will do our best to locate it and arrange for its return.

Special Services

Do you offer baby seats or special seats?

Sí, disponemos de sillas homologadas para todas las edades (grupo 0, 1, 2 y 3). Es necesario indicar esto con tiempo al hacer la reserva para garantizar el sistema de retención infantil adecuado.

Yes, pets are welcome if they travel in a suitable carrier. Please let us know when you make your reservation so we can assign you the most appropriate vehicle.

Yes, you can request stops. There is no additional cost unless the detour or waiting time is significant. In that case, we will always inform you of the price change before proceeding.

We currently operate with a standard fleet. If you require an adapted vehicle, please contact us in advance and we will make every effort to find a solution that suits your needs.

Pricing and Payments

Does the price include tolls and additional charges?

Sí. Nuestras tarifas de precio cerrado incluyen el IVA y los peajes (como los Túneles del Garraf o C 32). Lo que ves en el presupuesto es lo que pagas.

We accept multiple payment methods: cash, card (Visa, Mastercard, Amex), Bizum, PayPal, and Apple Pay. Choose the one that suits you best when confirming your reservation.